Terms and conditions of sales

Article 1: Description and acceptance of the general conditions

The purpose of these general conditions of sale is, on the one hand, to inform any possible consumer of the terms and conditions under which the seller carries out the sale and delivery of the products ordered and, on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales by EURODYNAMIC SARL of the products offered on its website www.tunedynamic.com .

All orders placed through the Site, as well as all related services, are unreservedly subject to these General Conditions. These General Conditions represent the entirety of the reciprocal commitments of the Company and the Customer who expressly accepts them. EURODYNAMIC SARL reserves the right to modify the said General Conditions of Sale at any time. The changes made will apply as soon as they are published on the site www.tunedynamic.com .

The Buyer, prior to his order, declares that: the purchase of products on the website of the company www.tunedynamic.com is not directly related to his professional activity and is limited to strictly personal use; the client is at least 18 years old; the customer has full legal capacity or holds parental authorization, allowing him to engage under these general conditions of sale and place an order on the Site.

Any order placed on the Site must correspond to the normal needs of a household.

Article 2: Definitions of the seller

The Company EURODYNAMIC SARL , (hereinafter "the Company"), SARL with a capital of 15,000.00 Euros having for registered office: 26 avenue des frères Lumière 78190 TRAPPES - FRANCE, registered in the Trade and Companies Register of Versailles under the number 448 649 574 00028 , and its online website www.tunedynamic.com .

Intra-community number: FR14448649574

The Company sets up an online sales activity of front mufflers, middle mufflers, rear mufflers and exhaust tips for individuals.

The electronic commerce site www.tunedynamic.com , provides Internet users with free information on the products manufactured by our manufacturers listed online in the catalog, as well as an online ordering and payment system, under reservation of compliance by the customer with these general conditions. www.tunedynamic.com reserves the right to modify these general conditions of sale at any time.

Article 3: Products marketed on the Site

www.tunedynamic.com is an online car parts sales site. The Company obtains its products from our suppliers of which we are official resellers and who have expressly agreed to be referenced in the product catalog of the site. The qualitative characteristics of the products obtained directly from the manufacturers are described in the product sheets while the quantitative characteristics are not, we must make the request to our suppliers . For any order placed on the site www.tunedynamic.com , a request is made to our suppliers in Germany or other countries who will produce your part (s). An additional wait of 10 to 14 days is then considered for this production and can go up to 9 weeks. The Company expressly reserves the right at any time to add new products, to delete all or part of the products sold or presented on the site catalog, to change their presentation or cease their marketing on its site, and this, without '' it is obliged to notify the Customer in advance.

Article 4: Information and limitations of liability

While taking the greatest care in posting and updating the information and data available free of charge on the site, EURODYNAMIC SARL cannot be held responsible for any inaccuracies, errors or omissions that may have crept into the description of the products communicated to it by the manufacturers.

The EURODYNAMIC SARL will not be held responsible for typographical errors in the Site beyond its control. Likewise, the photographs and graphics of the site catalog illustrating, in support of the text, the products are only indicative and do not enter into the contractual field. They therefore in no way bind EURODYNAMIC SARL, which cannot be held responsible for any inaccuracies or errors which may be introduced therein.

More generally, EURODYNAMIC SARL cannot be held responsible for: interruptions or delays recorded on the site due to the execution of maintenance work, technical breakdowns, a case of force majeure, due to third parties or all whatever circumstances they may be, beyond their control; the inability to temporarily access the site, due to facts beyond its control, such as cases of Internet network interruptions or failure of the customer's reception equipment on the Internet; for any occurrence of bugs; for any damage resulting from a fraudulent intrusion by a third party leading to a modification of the information made available on the site; and more generally for any direct or indirect damage, whatever the causes, origins, nature or consequences, including in particular the costs that may arise from the acquisition of goods offered on the site, loss of profits, of customers, data or any other loss of intangible property that may occur due to anyone's access to the site or the inability to access it or the credit given to any information directly or indirectly from the latter.

Any dispute relating to the interpretation, execution or termination of the contract entered into between the Company and the Client, even in the event of a guarantee action or multiple defendants, will be in the absence of an amicable agreement, the exclusive competence of French courts. The relations between the Company and the Client are subject to French law.

Article 5: Orders and cancellations

1 / Order

Any order implies acceptance without restriction or reservation of these general conditions of sale. The order taking on the Site is subject to strict compliance with a procedure and materialized online by a succession of different steps on which are indicated the different phases that the Customer must follow to have his order validated by the Company.

Orders are placed online, in accordance with the site's order form (Add to cart). The Customer undertakes to ensure that the information communicated to the Company is complete, exact and up to date.

In the event of incomplete or inaccurate information, EURODYNAMIC SARL reserves the right to purely and simply cancel the order as well as the payment.

In accordance with the Data Protection Act of January 6, 1978, the Customer has the right to access, modify, rectify and delete personal data concerning him. To exercise this right, all they have to do is send a letter to: contact@tunedynamic.com or write to Eurodynamic (For the attention of Mr. BIBLOQUE Dorian) .

The Customer has a withdrawal period of 14 days following the validation of the order. This withdrawal must be notified to the Company by registered post AR to the following address:

Eurodynamic (For the attention of M. BIBLOQUE Dorian)

26 avenue of the Lumière brothers

Building G

78190 TRAPS.

In general, it is provided by express agreement between the Company and the Customer that e-mails will prevail between the parties as well as the automatic recording systems used on the site, in particular as regards the nature and date of the order. .

The sale will only be considered final after the confirmation of the order has been sent to the buyer by EURODYNAMIC SARL and receipt by the latter of the full price.

EURODYNAMIC SARL recommends that the buyer keep this information in a paper or computer document.

2 / Order cancellation

Any order cancellation will result in a discount of 15% of the total value of your order as well as return shipping costs (25.20 € incl. VAT) and put back in stock at our suppliers (21.60 € incl. The transport costs of your order will not be refunded.

Article 6: Price

The prices indicated in the Product Catalog accessible on the site are indicative, updated daily and therefore subject to change without notice. However, the prices invoiced are those in force on the date of the order. The Customer may also benefit, during certain determined periods, from promotional offers on certain products. These offers will be announced online on the site and will be valid during the period indicated and always within the limit of available stocks. The prices indicated are all French taxes included (French VAT and other applicable taxes). Any shipping costs are invoiced in addition.

Article 7: Customs duties

Any order placed on the Site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer / recipient and are his responsibility. EURODYNAMIC SARL is not required to verify and inform the customer / recipient of the customs duties and taxes applicable. To know them, the customer / recipient can get information from the competent authorities in his country.

Article 8: Invoicing

An invoice is drawn up for each delivery and sent by EURODYNAMIC SARL by post or e-mail to the customer at the billing address that the latter has communicated when taking his order. Any complaint concerning invoices must be brought to the attention of the company by email within 7 days of their receipt at contact@tunedynamic.com . Otherwise, they are considered to be accepted without any reservation. The possible incomplete delivery of an order cannot justify the refusal of payment for the delivered products. Any dispute between the client and EURODYNAMIC SARL is in no way a cause for suspending the payment of the undisputed part of the invoice.

Article 9: Payments

1 / Payment by check made by post.

Payment by order is required by EURODYNAMIC SARL , delivery being made only upon receipt and cashing of the customer's check (14 days for cashing and validation of your order).

EURODYNAMIC SARL

For the attention of M. BIBLOQUE Dorian

26 avenue of the Lumière brothers

Building G

78190 TRAPP ES

accompanied by the duplicate of the order form.

2 / Secure online payment by credit card or PAYPAL.

Online payment benefits from the secure online payment system by SSL certificate.

The Customer must provide his bank details by filling out the form online, the transaction is then carried out according to banking security standards. Thanks to the technical characteristics of the encryption software used on the Site, the bank details (number of the bank card, its expiry date and the cryptogram) communicated by the customer cannot be intercepted by a third party. As a result, none of this information is transmitted or stored on the Internet.

By providing their bank details, the customer accepts in advance and unconditionally that Société Générale proceeds with the secure transaction. The customer therefore authorizes his bank in advance to debit his account in view of the records or statements sent by the Société Générale central on behalf of EURODYNAMIC SARL , even in the absence of signed invoices by the holder of the account. menu.

Cards issued by banks domiciled outside France must be international bank cards.

Payment by check is only possible for checks in euros drawn on a bank domiciled in France or Monaco. In case of payment by check, the cashing of the check is carried out upon receipt of the check.

3 / Payment 2, 3 or 4xCB

Our partner Crédit Agricole Consumer Finance offers you a financing solution, which allows you to pay for your purchases from € 150 to € 2000 in 2, 3 or 4 times with your bank card.

Conditions

This offer is reserved for individuals (adult individuals) residing in France and holders of a bank card from the “CB” network issued in France and having a validity date greater than the chosen financing period. Systematic authorization cards, in particular of the Electron, Maestro, Nickel, etc. type. as well as e-cards, Mastercard Only or Visa Only cards are not accepted. This method of payment is not available for in-store withdrawals and delivery within 2 hours Chrono.

Terms of subscription

After completing your order, all you have to do is click on the "payment in installments button", choose the solution "2x, 3x or 4x by credit card" and click on the "In 2 installments by credit card" button "In 3 times by bank card "or" In 4 times by bank card "depending on the solution chosen. You are then redirected to our partner's internet page displaying the detailed summary of your order and the financing request. You enter your personal information, read the pre-contractual payment information in several installments at which you wish, then notify your electronic acceptance by the corresponding check box and by clicking on the "Confirm" button. Unless proven otherwise, the data recorded by Crédit Agricole Consumer Finance constitutes proof of all transactions between you and Crédit Agricole Consumer Finance. If you request to benefit from a financing solution offered by Crédit Agricole Consumer Finance, the information relating to your order will be sent to Crédit Agricole Consumer Finance, which will use it for the purpose of studying your request for the grant, credit management and recovery. Crédit Agricole Consumer Finance reserves the right to accept or refuse your financing request in 2, 3 or 4 times. You have a cooling off period of 14 days to give up your credit.

Operation

Payment in 2, 3 or 4 times by credit card allows you to pay for the order made on our merchant site as follows: A mandatory contribution, debited at the latest within 5 days from the day of the corresponding order one third of the order for payment in three installments and one quarter of the order for payment in four installments. Payment by credit card from the 28th day from the date of purchase Payment by credit card 1 month after the first due date and, depending on the formula chosen Payment by credit card 2 months after the first due date and at most late on the 90th day from the date of purchase.

CA CONSUMER FINANCE - SA with capital of 554,482,422 Euros - registered office: 1 rue Victor Basch CS 70001 91068 MASSY Cedex - 542 097 522 RCS Evry N ° ORIAS n ° 07 008 079.

Article 10: Retention of title

The goods delivered will remain the property of EURODYNAMIC SARL until they are dispatched upon handover to the carrier, once the customer has paid the price .

Article 11: Applicable law and competent jurisdiction

For all disputes relating to sales made by the company EURODYNAMIC SARL and to the application or interpretation of these General Conditions of Sale, only the Commercial Court of Versailles will be competent.

Article 12: Deliveries, Terms of delivery

The customer is required to provide a valid address, corresponding to his home, that of a relative or relative, his place of work or a personal PO box. No complaint will be accepted if the address provided is incomplete or incorrect.

If a package is returned by the carrier to the sender EURODYNAMIC SARL because the address provided by the customer was incomplete or incorrect, the customer will then have the choice between repaying the delivery costs for the return at the usual rate of our site, be reimbursed for his order from which the shipping costs will be deducted, or be reimbursed in full in the form of a voucher.

The products will be delivered to the address indicated by the buyer on the order form.

Failure to comply with the procedures set out below, no claim from the buyer will be accepted.

The customer is delivered to his home by the carrier and signs a delivery slip. In the event of absence, the purchaser or recipient of the ordered product receives a delivery notice from the carrier.

The customer is required to check, in the presence of the deliverer, the condition of the packaging of the goods and its contents on delivery.

In the event that the customer has any doubts of any kind whatsoever about the condition or content of his package, he is required:

- apply the carrier's procedure (in particular report the damage due, all complaints and reservations) and refuse the goods,

- to report these incidents to EURODYNAMIC SARL .

- a delay in delivery cannot, under any circumstances, give right to the cancellation of orders in progress, and no compensation or penalty for late delivery whatever the causes, importance and direct or indirect consequences can be claimed. More specifically, the responsibility of EURODYNAMIC SARL will not be engaged due to delivery delays attributable to the carrier or due to any other force majeure event. In particular, the following are considered as cases of force majeure which automatically and without formality discharging EURODYNAMIC SARL from its obligation to deliver and more generally from any liability: lock-out, strikes, accidents or manufacturing delays at the manufacturer, war, riot, fire, flood, water damage, storm, lightning, requisition, decision of any authority whatsoever, impossibility of being supplied, deficiency or delay in the transport of the Products, or more generally in the event of the occurrence of an event beyond the control of EURODYNAMIC SARL .

EURODYNAMIC SARL will keep the customer informed, within a reasonable time, of cases and events of force majeure likely to disrupt the delivery process of the product ordered. However, if 15 days after the indicative delivery date, the order has not yet been shipped, the customer may, in this case, obtain the return of the sums paid for the order, to the exclusion of any other compensation or damage. and interest, upon written request by registered mail. The Customer will also have the option of accepting a new delivery period without being able to demand a price reduction or damages. In any event, delivery on time can only take place if the customer is up to date with his obligations to the Company, whatever the cause.

In the event that a package has been shipped but not received, the customer must come forward in writing (email or mail) within 30 days of the date of shipment for delivery in Metropolitan France and within 40 days to the foreigner. If this period is exceeded, the sale is considered closed, and EURODYNAMIC SARL cannot be held responsible for the non-receipt of the order.

In the event that a package has been made available to a customer by a service provider and not picked up within 2 weeks, the package will be reshipped with the package at its expense.

Article 13: Reception of products

It is the customer's responsibility, upon receipt of the product, to immediately verify the conformity and integrity of the products shipped . In general, the reservations or observations made on the delivery note must be complete and precise. They must in particular define the damage precisely, including the order number. Otherwise, no complaint and no refund will be possible.

Article 14: Return of products

In the event of a technical anomaly in the product or an error in the reference delivered, the customer will follow the product return procedure described below. The costs and risks of return are always the responsibility of the customer. Technical anomalies or errors on the reference must be communicated to EURODYNAMIC SARL by email within 7 days of the delivery date, indicating the customer's references, the invoice number and date, the product reference , the quantity and the exact reason for the request.

The products must be returned complete by simple Colissimo shipment, or equivalent economic shipment without option or signature, in perfect condition and in their original packaging placed in a blank cardboard, taking care not to place any writing or tape on the packaging. originals. EURODYNAMIC SARL reserves the right to refuse any return that does not comply with the conditions mentioned above. No credit note can be issued upon receipt of a damaged or opened product, if this condition has not been confirmed on the return form after agreement of EURODYNAMIC SARL .

Any cancellation of an order or request for the return of product (s) will result in a discount of 15% of the total value of your order as well as return shipping costs and put back in stock at our suppliers.

Article 15: Withdrawal

If the order is not delivered within 15 days of the scheduled delivery date, the customer may enforce his right of withdrawal for a period of 60 days from the scheduled delivery date, by mail or email.

Any return accepted by EURODYNAMIC SARL , after verification of the returned products, will result, at the customer's choice, in the constitution of a credit note for his benefit, free replacement or reimbursement of the order. Return costs are the responsibility of the customer.

Article 16: Waiver

The customer can use his right of withdrawal by mail or by email, before the shipment of his order, or within 7 working days of receipt. The products must be returned complete by simple Colissimo shipment, or equivalent economic shipment without option or signature, in perfect condition and in their original packaging placed in a blank cardboard, taking care not to place any writing or tape on the packaging. originals. EURODYNAMIC SARL reserves the right to refuse any return that does not comply with the conditions mentioned above. No credit note can be issued upon receipt of a damaged or opened product, if this condition has not been confirmed on the return form after agreement of EURODYNAMIC SARL .

Any return accepted by EURODYNAMIC SARL , after verification of the returned products, will result, at the customer's choice, in the constitution of a credit note for his benefit, free replacement or reimbursement of the order. Return costs are the responsibility of the customer.

Article 17: Product warranty

If the responsibility of the company were to be retained following the non-performance or improper performance of its services, the total compensation could not, by express agreement, exceed an amount equal to the price of the product which is at the origin. damage.

In addition to the legal guarantee against the hidden defect resulting from articles 1641 to 1649 of the Civil Code, for which the customer must, within a short time, notify EURODYNAMIC SARL , by registered letter with acknowledgment of receipt, of the existence of such a defect. , the products sold by EURODYNAMIC SARL benefit from the manufacturer's warranty. The warranty granted by the manufacturer is binding only on the latter.

Article 18: Customer assistance service

EURODYNAMIC SARL provides the customer with a service to answer all questions and comments that the customer may have while using the site. The assistance service can be contacted by post:

EURODYNAMIC SARL

For the attention of M. BIBLOQUE Dorian

26 avenue of the Lumière brothers

78190 TRAPS

or by e-mail: contact@tunedynamic.com

or by phone: 01.30.52.23.85 (ask for Dorian)

or by fax: 01.30.85.23.96 (To the attention of Dorian)

Article 19: Data processing and Freedoms (Law of January 6, 1978)

The customer's personal data (surname, first name, company name, function, e-mail and geographic addresses, telephone and fax numbers, banking information) are collected by the company for the purposes of proper management of orders, deliveries and invoices, and in compliance with the provisions of the Data Protection Act n ° 78-17 of January 6, 1978.

The customer has at any time the right to access, modify, rectify and delete personal information collected by EURODYNAMIC SARL concerning him.

To exercise this right, he can: send an e-mail to contact@tunedynamic.com ; send a letter to EURODYNAMIC SARL - 26 avenue des frères Lumière - 78190 TRAPPES - France or call 01.30.52.23.85 and confirmed by fax at 01.30.85.23.96 and ask for Dorian.

In application of the Data Protection Act, the Customer however has the right to oppose the receipt by email of unsolicited commercial prospecting documents.

By placing an order on the site, the customer gives his consent to the use of personal data collected when taking the order under the company's customer file. EURODYNAMIC SARL for billing purposes. EURODYNAMIC SARL will keep this information for a period of 2 years after taking the order on computer support. EURODYNAMIC SARL may use personal data concerning the customer in order to send him commercial offers likely to interest him.